You probably have an elevated level of skepticism when it comes to guarantees. In most cases it's a time limit, mileage or hidden prerequisites that slant the guarantee in favor of the manufacturer. Then, even when you've met all the criteria, try to actually get the retailer to honor it. Good luck.

So when I headed to Sears Sunday with my broken Craftsman ratchet, I was expecting a few hoops to jump through. After all, the rachet was part of a set given as a wedding gift over 30 years ago. But Craftsman has an unconditional guarantee - if it breaks, return it to Sears for a replacement. Yeah, right.

I went to the customer service counter and simply said - "this rachet is broken," and added "what do I need to do to get it replaced," thinking perhaps I needed the original sales receipt or would have to mail it in or some such nonsense.

The woman behind the counter took the rachet (without saying a word) and started rooting around in a couple of bins under the counter. Then she began comparing my rachet to several in her bins. Nothing seemed to match.

Still in doubt, I said, "so it's true?" "

"Yes," was her response as she continued to look for a match.

After comparing several, nothing matched and I began to have this sinking feeling that if there wasn't something in her bins, I was going to have to start hoop jumping. But she just called over the manager and told him there was nothing in her collection that matched my rachet. He took my rachet, walked over to the shelf stock, compared it to one on the pegs and handed over a brand new rachet.

"That's it? No complicated paperwork, no special order, no first-born clause?"

"Yer set," said the manager.

Bravo, Sears!

On a side note, I'd just like to thank my good friend Bob for this wonderful wedding gift from way back in 1978. At the time I thought it was an odd gift, but over the years, it is truely the one thing that has endured. The marriage broke up but I got the Craftsman rachet set (still complete with every piece). And thanks to Sears, it should go on into the next generation.

Well I say BRAVO to Neiman Marcus also.I spent my entire 401k on skin care products and immediately went home and fainted! I could barely breathe thinking about the bill I would subsequently get in the mail. How would I pay it aside from selling myself into slavery? And who would want a 58 yr old slave? I tried to enjoy the products. I obsessively stared at myself in the mirror to see if I was looking more youthful. Nope. Thinking about the expense was aging me instead. After two days of anguish and low blood sugar I packed them up and marched back to Neimans ready to say my skin had broken out in hives from the products. No problema however, the sales girl could not have been nicer and gave me a refund credit. I walked feeling richer, relieved and with a bag of samples of other fab products. Thank you Neiman Marcus!

Great story. Ex was dumb to let this set go, but I'm sure that is another story.

By the way, it was interesting to note that the label is still on the spark plug socket. Don't really know why, just interesting.